KLEIN OUTDOORS FAQ
COMMON QUESTIONS
Account Questions
How do I create an account?
Click the account icon at the top of the website and Join the Club! Enter your information and follow the prompts to set up your account
I forgot my password. How do I reset my password?
On the login page, click Forgot Password? and enter the email address associated with your account. We'll send you instructions to create a new password.
Can I update my email or shipping address?
Yes. Log in to your account and navigate to your account settings to update your shipping address and other account information.
How do I view my order history?
Sign in to your account and select Orders to view your previous orders and their status.
How do I verify my email address?
After creating an account, you'll receive a verification email. Click the link in the email to verify your address. If you don't see the email, check your spam or junk folder.
How do I unsubscribe from emails?
Click the Unsubscribe link at the bottom of any marketing email from Klein Outdoors. Please allow a few days for your preferences to update.
Ordering Questions
Where is my order?
Once your order ships, you'll receive a shipping confirmation email with tracking information. You can also view your Order Status here.
Can I cancel or change the order I just placed?
Can I cancel or change the order I just placed? We begin processing orders quickly. If you need to make a change or request a cancellation, contact Customer Service as soon as possible at 1 (800) 553-4676 or support@kleinoutdoors.com. While we'll do our best to help, we cannot guarantee changes can be made after an order has been submitted.
How long will it take to receive my order?
Orders placed by 1:00 PM CST on a business day for in-stock items are shipped the same day. All other orders for in-stock items are shipped the next business day. Delivery times vary based on your location and the shipping method selected at checkout.
Will I receive tracking information for my order?
Yes. Once your order ships, we'll email you a tracking number so you can follow your shipment's progress.
Where can I input a promotion or offer code?
Promotion and discount codes can be entered during checkout in the Promo Code field before completing your purchase.
Other Questions
Where is Klein Outdoors located?
Klein Outdoors is based in Mansfield, Texas and ships orders throughout the United States.
Does Klein Outdoors sell on Amazon?
Select Klein Outdoors products may be available through Amazon; however, the largest selection of products, accessories, and current promotions can be found on our official website.
Is Klein Outdoors connected to Klein Tools?
Yes. Klein Outdoors is a brand within the Klein family of companies and is backed by the same commitment to quality, innovation, and customer service.
Does Klein Outdoors have an affiliate or ambassador program?
We periodically review partnership opportunities with content creators, affiliates, and brand ambassadors. Please contact our team at support@kleinoutdoors.com for current program availability and application information.
How do I contact customer support?
You can contact Customer Support through our website's Contact Us page or by emailing our support team at support@kleinoutdoors.com. Please include your order number for the fastest assistance.