SHIPPING, RETURNS, AND CANCELLATION POLICY

Shipping

SHIPPING POLICY

Orders over $150 ship free to eligible addresses in the contiguous United States using FedEx Ground Economy (formerly FedEx SmartPost) or FedEx Ground. Orders of $150 or less will be charged the shipping fee shown at checkout. Delivery times vary by destination and service. Any delivery estimate begins when the carrier receives the package and is not guaranteed. You may be able to upgrade your shipping service to FedEx 2Day or FedEx Overnight for an additional charge shown during checkout. An upgraded shipping method affects transit time only and does not accelerate order processing or product availability. Backordered or presale items will ship when available using your selected shipping method. If we cannot ship within the time stated at checkout, we will notify you and provide the option to consent to the delay or cancel the affected item or order for a prompt refund, as required by applicable law. Orders shipped to Alaska or Hawaii are not eligible for free shipping. 

SAME DAY SHIPPING CUT-OFF TIME

Most orders for in-stock items placed by 1:00 p.m. Central Time on a business day ship the same business day. Other orders for in-stock items generally ship the next business day. Business days exclude weekends and federal holidays. Order Shipment Notification & Package Tracking When your order ships, we will send an email confirming that the package is en route and providing a carrier tracking number. Tracking information may not be available immediately after the email is sent.

WHERE WE SHIP

We ship to eligible street addresses in the 50 U.S. states. We do not ship to P.O. boxes or to addresses in Canada, Puerto Rico, Guam, Mexico, the U.S. Virgin Islands, or military APO/FPO locations. Undeliverable Fee If a carrier returns a package to us as undeliverable because of an incorrect or incomplete address, refusal of delivery, or unsuccessful delivery attempts, we will refund the purchase price of the returned items, less the original shipping charges and a 15% undeliverable processing fee. The 15% fee will not apply if the return resulted from our error or to the extent otherwise required by applicable law.

DELAYS

Shipment and delivery dates are estimates unless we expressly state otherwise. We are not responsible for delivery delays caused by the carrier, weather, or other events beyond our reasonable control. This provision does not limit our obligations concerning delayed shipment or your rights under applicable law.

LOST, DAMAGED, OR INCOMPLETE SHIPMENTS

If a package appears lost, arrives damaged, or is missing items, contact us promptly at support@kleinoutdoors.com and retain the product, packaging, and shipping materials. We may request photos or other information needed to investigate with the carrier. We will provide a replacement, refund, or other remedy as required by applicable law and our Return Policy.

CHANGING AN ADDRESS ON AN ORDER

Because orders are processed quickly, please contact us as soon as possible if you need to change an order or shipping address. We cannot guarantee that a requested change can be made. After an order ships, we cannot change the order, and any address change will be subject to carrier availability and requirements. After shipment, you may be able to request a delivery change through FedEx Delivery Manager, depending on the shipping service and FedEx requirements. You are responsible for any applicable carrier charges, and we cannot guarantee that FedEx will accept a requested change.

How to Cancel an Order

Because orders are processed quickly, please contact us as soon as possible if you need to change an order or shipping address. We cannot guarantee that a requested change can be made. After an order ships, we cannot change the order, and any address change will be subject to carrier availability and requirements. To request cancellation of a recently placed order, contact us at support@kleinoutdoors.com as soon as possible. Orders are processed quickly, and we cannot guarantee cancellation. An order generally cannot be canceled after it has entered fulfillment or shipped. If cancellation is no longer possible, you may refuse delivery. After we receive and inspect the returned package, we will refund the purchase price of the returned items, less the original shipping charges and a 15% refused-delivery processing fee. The 15% fee will not apply if the return resulted from our error or to the extent otherwise required by applicable law. If you receive the package and wish to return it, contact us for a Return Merchandise Authorization (RMA) and return instructions. Returns are subject to our Return Policy and the instructions provided with the RMA. If we provide a return label, follow the accompanying instructions and retain your drop-off receipt.

RETURNS and cancellations

30-Day Returns Policy

For all returns, please follow the steps below: Step 1: Complete the Return Request Form at www.kleinoutdoors.com/return-request Step 2: Customer Service will review your request and, if the item is eligible for return, provide return authorization and instructions. Step 3: Package your item securely and include the original packaging, manuals, accessories, and other components. Step 4: Follow the return instructions regarding the shipping label. Unless the item is defective, damaged in transit, incorrectly shipped, or returned because of our error, customers are responsible for return shipping costs. Step 5: Drop off your package with the selected carrier and retain your tracking information until your return has been processed. You are responsible for the return until it is received by Klein Outdoors. Approved refunds will be issued to the original form of payment after we receive and inspect the returned merchandise. We generally process refunds within 3-5 business days after inspection, although your financial institution may require additional time to post the credit. Original shipping and handling charges are nonrefundable unless the return results from our error or applicable law requires otherwise. This policy applies only to products purchased directly from Klein Outdoors through kleinoutdoors.com. For products purchased from Amazon or another retailer, dealer, or reseller, please contact that seller; its return policy applies. If you want to exchange an item, return the item under this policy and place a new order for the correct item.

Problems With Your Order

If an item arrives damaged, defective, incomplete, or incorrect, please contact us promptly at support@kleinoutdoors.com. Retain the item and all packaging; we may request photographs or other information to evaluate the claim. If the claim is confirmed, we will provide an appropriate remedy, including prepaid return shipping when applicable. Returned items must be unused, unopened, and in their original packaging, with all manuals, accessories, and components, except to the extent opening or use was reasonably necessary to identify a defect, damage, or shipping error. Klein Outdoors may deny a return or reduce the refund for an item returned after the applicable deadline or in a condition that does not satisfy this policy, subject to applicable law. For questions or concerns, please email us at support@kleinoutdoors.com.

Cancellation and Refused Deliveries

You may request cancellation for a full refund before your order ships, but cancellation cannot be guaranteed once processing has begun. After an order ships, it must be returned under this policy. If you refuse delivery, or if an order is returned as undeliverable due to an incorrect or incomplete address, any refund will be reduced by the original shipping charges and a return fee equal to the greater of $10 or 15% of the product purchase price. This fee does not apply when the return results from our error or where prohibited by law.